We offer free delivery
At Alezam, we are committed to delivering exceptional products and ensuring unparalleled customer satisfaction. Your happiness is our utmost priority, which is why we offer a 14-day guarantee to ensure your complete satisfaction. If for any reason you're not satisfied with your purchase,
kindly contact us at www.alezam.com/pages/contact-us within 14 days of receiving your order for a potential refund or store credit, following consultation with our customer support team.
Please remember to reach out to our customer support team before initiating a return. Allow a processing time of 5-10 business days for your refund to be processed by your financial institution. Your satisfaction is paramount to us at Alezam.
We provide a single delivery option - Standard Shipping, ensuring orders typically reach their destination within 5 to 7 business days from the date of shipment. Orders will be dispatched to the address specified by the customer during checkout. Please note that each order can only be shipped to one address; if delivery to multiple addresses is required, separate orders must be placed for each address.
Important Information:
Alezam is not responsible for shipping delays caused by natural or uncontrollable events. Additionally, we are not liable for delays associated with the courier service itself, including customs clearance.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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